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Terms and Conditions

Making A Purchase

We accept credit and debit card payments including Visa, Visa Debit, Master Card, and Visa Electron. We only accept orders from the UK.

Delivery Information

All prices include free delivery.

 

Delivery times:

  • Mobility scooters: 5 - 14 days
  • Manual wheelchairs: 3 - 5 days
  • Electric wheelchairs: from 5 days
  • Mobility aids: 3 - 5 days
  • Ramps: 3 - 5 days
  • Mobility / Wheelchair accessories: 3 - 5 days
  • Mobility aids: 3 - 5 days

NB Please note this is working days (Monday - Friday)

Warranty

Hopefully, you will not experience any problems with your new product, but just in case all our new products come with a 1 year warranty as standard, but it is the purchasers responsiblity to return the product to Active mobility (at your expense), so Active Mobility can repair your product and return the item to you. However, for only £55 you can purchase warranty call out cover, which covers you for 3 call outs for Active mobility or an appointed representative to come to your home and repair the product with no extra charge to you. If you would like more clarification on this, please call us on 01789 298182, where we are happy to advise you on your best option. This does not affect your Staturtory rights

Tax Charges

For orders made from the UK, 20% VAT is added, unless you are exempt.

Credit Card Security

Purchasing items from Active Mobility Limited is 100% safe and secure.

You can rest assured that any transaction you make is both private and protected. All your personal information will be handled confidentially and securely using 128-bit "Secure Socket Layer" - SSL encryption. SSL is an industry standard and is one of the best ways to ensure Internet data are not intercepted.

Our secure website encrypts all of your personal information including: credit or debit card numbers, name and address and checks them with your bank instantly, with no human interference.

Active Mobility Limited never stores any of your credit / debit card details.

We Accept the Following Forms of Payment

Active Mobility Limited accept Visa, Visa Debit, Master Card, and Visa Electron.

Secured by Sage Pay

Active Mobility Limited uses Sage Pay to securely process all transactions.

Returns/Guarantees Policy

Note: Your statutory rights are not affected in any way.

Active Mobility LTD offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone & in writing by email to, info@activemob.co.uk or by post to:
Tracy Suther
Operations Director
Active Mobility Limited
Wharf Road
Stratford – Upon – Avon
CV37 0AD

The goods must be returned at your cost within 14 days of receipt of the goods. 

When you have notified us of your request to return, we will then confirm how this will be actioned and if any costs are involved.

Alternatively Customers can return their orders themselves, in all instances a Returns Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable.

Where goods are made to order for example Power chairs and products which for Health & Safety reasons cannot be returned for example Incontinence products & Bath lifts please refer to our Terms & Conditions.

All products must be returned complete, unused, in an undamaged state and in their original packing.

Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £95.00 and will be within 14 days of receipt of confirmation of your cancellation.

All refunds will be processed within 14 days following receipt of goods.

Returning Goods

Should you decide to return a product(s) please ensure that you affix a copy of your purchase invoice explaining the reason for return on the reverse. This will enable us to process your refund more speedily.

Order cancellation

If an order is cancelled by you before the goods are received, but have been processed by Active Mobility, we reserve the right to charge any costs incurred (by Active Mobility Limited)

Reaching Us

If you need to reach us, please email us on sales@activemob.co.uk, alternatively, you can call on 0800 458 3785, or write to us at Active Mobility Limited, Midland House, Wharf Road, Stratford upon Avon, Warwickshire, CV37 0AD.

Telephone calls made to Active Mobility may be recorded for:
1. Training purposes and quality control
2. To assess compliance with regulatory practices applicable to Active Mobility and for no other purpose

Mark Bates Limited

Active Mobility Ltd, Midland House, Avon Retail Park, Wharf Road, Stratford upon Avon, Warwickshire, CV37 0AD, is an appointed representative of Mark Bates Limited of Premier House, Harlaxton Road, Grantham, Lincs, NG31 7JX, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01789 298182, or write to us at, Active Mobility, Midland House, Avon Retail Park, Wharf Road, Stratford Upon Avon, CV37 0AD  or email us at tracy@activemob.co.uk and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209

Warranties and Guarantees

Warranties and Guarantees are not insurance backed

Visit Our Showroom

Very accessible, with parking facilities directly in front, Stratford's is our largest showroom with many items on display. Visit now for a chance to test drive mobility scooters and electric wheelchairs.

Visit Showroom

Address: Midland House, Wharf Road, Stratford Upon Avon CV37 0AD

Brands / Partners
  • Stannah
  • Pride
  • Invacare
  • Sunrise Medical
  • Homecraft Rolyan.
  • Simplantex